The Problem

Our Platform sends out an email to your visitors whenever a human agent answers their queries on the chat. The email contains a button like this

Earlier, it used to takes the visitor to your website. But, if the visitor is using a difference device to access the email, the chatbot used to start a fresh conversation breaking the experience of continuing the conversation.

What’s Changed

To enable your website visitors to continue the conversation from any device, with this new release clicking on continue the convesration will take them to a chatbot landing page, where regardless of the device they are using they can continue the same conversation.