Chatbot Updates

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Google Analytics - New parameters added

Our users can integrate their account with Google Analytics and can track chatbot performance. What’s New? Now we have added new parameters, hostname and pathname to Google Analytics to ensure better tracking.

Chatbot sound alert frequency settings

What's the Problem? Sound notification for visitor was coming every time when the bot sends a trigger message. What's New? To configure the chabot sound alert frequency, a new settings have been added in Engagement Behavior section in...

Auto Open Webview

What's the Problem? Web view allows you to create complex UI using custom html code. When a webview node comes in the chat conversation, visitors had to click on a button to open the webview inside tha chatbot. What's New? Now when...

Start over - Start from current playbook

What's the problem? In our earlier release of Start Over feature, the users only have the option to select a FIXED playbook from where they want the conversation to restart. As more complex conversational flows involves making multiple...

Start over - Start from current playbook

Role based Access Management

What's the problem? Previously Access to the platform features was predefined from our side based on the role of the user i.e owner, admin or member. What's New? Now on request of the users, we can configure this access based on the...

Google Analytics and FB Pixel Integration

What's New Our Platform now have Google Analytics and Facebook Pixel support for tracking conversions on the Chatbot you deploy as Landing page to boost your lead generation. How to Integrate To Integrate Google Analytics and Facebook...

Let your visitors resume chat session when they come back from email

The Problem Our Platform sends out an email to your visitors whenever a human agent answers their queries on the chat. The email contains a button like this Earlier, it used to takes the visitor to your website. But, if the visitor is...

Delete User from UI

With this update now our customers have the access to delete any user from the platform UI itself. What will be deleted All the data captured related to the particular user and the conversations the chatbot had with the user. Some of...