Chatbot Updates

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Google Analytics - New parameters added

Our users can integrate their account with Google Analytics and can track chatbot performance. What’s New? Now we have added new parameters, hostname and pathname to Google Analytics to ensure better tracking.

Chatbot sound alert frequency settings

What's the Problem? Sound notification for visitor was coming every time when the bot sends a trigger message. What's New? To configure the chabot sound alert frequency, a new settings have been added in Engagement Behavior section in...

Auto Open Webview

What's the Problem? Web view allows you to create complex UI using custom html code. When a webview node comes in the chat conversation, visitors had to click on a button to open the webview inside tha chatbot. What's New? Now when...

Start over - Start from current playbook

What's the problem? In our earlier release of Start Over feature, the users only have the option to select a FIXED playbook from where they want the conversation to restart. As more complex conversational flows involves making multiple...

Start over - Start from current playbook

Engagement Volume Export

What's the Problem? Our platform send daily engagement reports to our clients through emails with details about number of conversations on a particular day, leads generated and visitors on your website. But there was not any way to...

Engagement Volume Export

New Action - Remove Profile Attribute

What's the problem? In the Action Node you can set action to save any visitor entered value as Profile Attribute thus refining the way you understand your visitors and target them effectively for increasing sales. But if you wanted to...

WhatsApp Integration - Chat with leads on WhatsApp (Beta)

Why WhatsApp? WhatsApp being the most popular messaging platform in the world, leveraging it to engage your leads helps increase conversions. Automating conversations on WhatsApp also helps decrease the Abandonment rate by re-engaging...

WhatsApp Integration - Chat with leads on WhatsApp (Beta)

Popup notification delay - trigger message

What's the Problem? The admin can set a delay in chat widget popup notification which allows their website visitors to explore the website for a pre-defined time before the chatbot shows a trigger message to engage the user. Earlier if...

Chatbot Flow Analytics - Know where your visitors drop out (Beta)

What's the Problem? After creating a playbook and taking it live, you would always want to optimize the engagements by improving the flow. But without accessible data on at what stage your visitors are dropping off, you would only rely...

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